Information We Collect

When you enroll in our programs or contact us for information, we collect different types of data. Some of it you give us directly. Other information comes from how you use our website and educational platforms.

Personal Information You Provide

• Contact details including your name, email address, phone number, and postal address
• Educational background and professional experience relevant to financial analysis
• Payment information when you enroll in our courses (processed through secure third-party payment gateways)
• Course preferences, learning goals, and feedback you share with us
• Communications you send us, including emails and support requests

Information Collected Automatically

Our website collects technical information about your visit. This helps us understand what works and what doesn't. We gather:

• Device information such as IP address, browser type, and operating system
• Usage data including pages visited, time spent on site, and navigation patterns
• Learning progress and course completion data when you're logged into our platform
• Cookies and similar tracking technologies (you can control these through your browser settings)

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a purpose related to delivering quality financial education.

Sharing Your Information

We don't sell your personal data. Period. But we do work with trusted service providers who help us run our education programs. Here's who might see your information and why:

Service Providers

• Learning Management System: Our course platform hosts your account and progress data
• Payment Processors: Secure third-party services handle credit card transactions
• Email Services: We use email platforms to send course updates and communications
• Analytics Tools: Website analytics help us understand user behavior (data is anonymized where possible)
• Cloud Storage: Course materials and backups are stored with Australian-based cloud providers

All these providers are bound by contracts requiring them to protect your data and use it only for the services they provide to us.

Legal Requirements

Sometimes we're required to disclose information to government agencies or authorities. This happens when we receive valid legal requests or need to comply with Australian law. We'll only share what's legally required and will notify you when possible.

Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include:

• SSL encryption for all data transmitted through our website
• Secure password requirements and regular security updates
• Access controls limiting who can view your personal information internally
• Regular backups stored securely in Australian data centers
• Staff training on privacy obligations and data handling procedures

That said, no method of electronic transmission or storage is completely secure. While we do our best to protect your information, we can't guarantee absolute security.

Your Rights and Choices

Australian privacy law gives you several rights regarding your personal information. You have control over your data, and we're here to help you exercise these rights.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge in most cases. If your request is particularly complex or voluminous, we might charge a reasonable fee to cover our costs.

Correct Your Information

Found an error in your account details? Let us know and we'll fix it. You can update basic information like your email address and phone number directly through your student portal.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we're required to keep it for legal or regulatory reasons. For example, we need to maintain financial records for seven years under Australian tax law.

Data Retention

We don't keep your information forever. Our retention periods are based on legal requirements and practical needs:

• Student Records: Maintained for seven years after course completion to comply with education regulations
• Financial Records: Kept for seven years as required by Australian tax law
• Marketing Data: Deleted within two years if you haven't engaged with our communications
• Website Analytics: Aggregated data retained indefinitely; individual user data deleted after 26 months
• Support Communications: Archived for three years then permanently deleted

When we no longer need your information, we securely delete it or anonymize it so it can't be linked back to you.

International Data Transfers

Your information is primarily stored in Australia. However, some of our service providers operate servers in other countries. When we transfer data overseas, we ensure:

• The receiving country has privacy laws comparable to Australia's, or
• We have contracts in place requiring the same level of protection as Australian law provides

Any international transfers comply with the Australian Privacy Principles, and we'll notify you if your specific information will be stored outside Australia.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how you use our site. Cookies are small text files stored on your device. We use several types:

• Essential Cookies: Required for the website to function properly (like remembering you're logged in)
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand which pages are popular and how long people spend reading content

You can control cookies through your browser settings. Keep in mind that blocking essential cookies might affect how our website works for you.

Children's Privacy

Our financial analysis courses are designed for adult learners. We don't knowingly collect information from anyone under 18 years of age. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last updated" date at the top of this page shows when we last revised the policy. We encourage you to check back occasionally to stay informed about how we protect your information.

Third-Party Links

Our website and course materials sometimes link to external resources. These third-party sites have their own privacy policies, which we don't control. We're not responsible for the privacy practices of other websites.

Before providing personal information to any third-party site, we recommend reading their privacy policy.